Firstly, happy new year, and wish Inkclaw customers and friends all the best. The Inkclaw team will be in the traditional Chinese Spring Festival ( Chinese new year) from 19th Jan till 27th Jan. During this period there is no shipping company operating, therefore, all the orders will be sent out after 27th Jan, an apologies for all the inconvenience, and meanwhile, express shipment will be recovered after 1st Feb. Customer service will be responsible and reply email around 48-72 hours.
Updated 10th April 2022
Dear Mr/Ms friends customers, sorry for all the inconvenience, my city just got unblocked, so Inkclaw online store is back to normal operating status. During the quarantine period, I have updated the online store system, and it is still in updating, hence there might cause some inconvenience as follow:
Ongoing effects of covid-omicron still exist, which might lead to some delays and inconveniences as follow:
Thanks for all the support, tolerance, and understanding, respect from Inkclaw
Update 21th Mar 2022
Dear Mr/Ms customers, due to the heavy situation of the outbreak of the covid-Omicron, Inkclaw will not be allowed to operate as usual. All of our team members are asked to self-quarantine at home and doing covid-test daily based for about 7-14days, approximately 10 days. We will not be able to process any order from tomorrow. all the current orders will be fixed today, and Inkclaw will close all the purchase channel till lock-down finish. Because not only we are not allowed to work, but also our factories, logistics channel, as well as delivery companies are temporarily closed too, sorry for all the inconvenience.
Dear Mr/Ms Customers, due to Chinese New Year from 30th Jan till 15th Feb, Inkclaw will be in vacation mode, and all the international shipping company, especially the fast express like DHL, Fedex will stop till 8th Feb. So, we are not able to send out any express order till 8th Feb, meanwhile, customer service will be slowly responsed till 8th Feb as well. Moreover, some of products will not be back to stock untill 15th Feb, because all the factories open at 15th Feb, so i will do my best to recover products in after that time. Let me know if you have any concerns.
Dear Mr/Ms Customers, due to Emergence of Omicron On November 24, 2021, a new variant of SARS-CoV-2, B.1.1.529, was reported to the World Health Organization (WHO). This new variant was first detected in specimens collected on November 11, 2021 in Botswana and on November 14, 2021 in South Africa. The effects might mostly happens to shipping, which means, all the shipping might take longer than expected. So if you wish to receive your products before some certain date, please contact us before purchasing. Inkclaw as a small supplier does not have any control on shipping speed and custom clearance of any countries. What Inkclaw could do only will be shipping out your orders as soon as possible, if you really need something in hurry, we might not make it happen. And last but not least, keep safe and stay healthy, Inkclaw appreciate all your guys supports!
Sorry for all the late reply, Inkclaw just got unblock from Covid-Delta outbreak issue, and we are gradual return to normal operation. We are now working full speed on fixing all the delayed orders.
Firstly, sorry for all the late reply to all the emails and DMs of all the social platforme, due to the (1st-7th) Oct China national day holiday and under lockdown of Covid-Delta situation. And we have just received the newest announcement from government, the lockdown will be full closed next week, which means, Inkclaw will be proper functioning from next week, all the remaining orders of challenger, big magnums cartridges, x5 x6 cartridges will be sent out one by one from next week, if you have further concerns, or want to have the refund instead, please contact [email protected] and again appology for all the inconvinience.
company info Inkclaw Technology Limited
FLAT/RM A 12/F ZJ 300, 300 LOCKHART ROAD, WAN CHAI, Hongkong