Important announcement

2023 Chinese Oct National Day Holiday

We are having Moon Cake Festival and National Day Holiday from 29th Sep till 5th Oct, orders in this period will be shipped out from 5th Oct, if you have any concerns please contact customer service.

2023 Chinese New Year Vacation

Firstly, happy new year, and wish Inkclaw customers and friends all the best. The Inkclaw team will be in the traditional Chinese Spring Festival ( Chinese new year) from 19th Jan till  27th Jan. During this period there is no shipping company operating, therefore, all the orders will be sent out after 27th Jan, an apologies for all the inconvenience, and meanwhile, express shipment will be recovered after 1st Feb. Customer service will be responsible and reply email around 48-72 hours.

 

 

 

 

 

System updating &  ongoing Covid-Omicron Effects

Updated 10th April 2022

Dear Mr/Ms friends customers, sorry for all the inconvenience, my city just got unblocked, so Inkclaw online store is back to normal operating status. During the quarantine period, I have updated the online store system, and it is still in updating, hence there might cause some inconvenience as follow:

• 1. Unable to Log in to your account. You can create a new one or wait for the database transmission 
• 2. Can not track history orders, I still have access to the history database so you can send an email to service@inkclaw to request checking 
• 3. Did not receive your recent orders. please contact customer service
• 4. The affiliate program system has been changed too please visit the affiliate program page, and create a new account, you can still use the previous discount code.

Ongoing effects of covid-omicron still exist, which might lead to some delays and inconveniences as follow:

1.  Most of the products are in stock, but still some will be sold out soon e.g. battery grip, challenger machine, c-charge battery pack and the re-patch or reservation time will prolong from 2weeks to 3-4 weeks, and inkclaw will always send out orders by order number. 
2. Please expected a longer shipping time due to the decline of international flights number, even fast-expressed shipping like DHL, FedEx, and UPS are required for extra waiting time, used to be 3-5days, now I believe 7-9days. Main delays happen during the flight waiting and custom clearance process. 
3. Normal order leading time will be 3-5 business days I still need to do covid-test every day, otherwise, I can't go into a public place like working buildings.

Thanks for all the support, tolerance, and understanding, respect from Inkclaw

Dear Mr/Ms Customers, due to Emergence of Omicron On November 24, 2021, a new variant of SARS-CoV-2, B.1.1.529, was reported to the World Health Organization (WHO). This new variant was first detected in specimens collected on November 11, 2021 in Botswana and on November 14, 2021 in South Africa. The effects might mostly happens to shipping, which means, all the shipping might take longer than expected. So if you wish to receive your products before some certain date, please contact us before purchasing. Inkclaw as a small supplier does not have any control on shipping speed and custom clearance of any countries. What Inkclaw could do only will be shipping out your orders as soon as possible, if you really need something in hurry, we might not make it happen. And last but not least, keep safe and stay healthy, Inkclaw appreciate all your guys supports!

Update 25th Oct Inkclaw

Sorry for all the late reply, Inkclaw just got unblock from Covid-Delta outbreak issue, and we are gradual return to normal operation. We are now working full speed on fixing all the delayed orders.

• First priority 35/39/49RM at assembling, and all delayed orders will be fixed within 1-2 weeks, big mags are extremely hard to make, and assembling allows almost 0 error, 1 small mistake the whole thing wasted so, yeah the production speed is not that fast as regular configurations.
• 1003RLx4 cartridges & Bar already on transportation to warehouse and will be sent out begining of next week 
• 45/111RS in transportation, and all the delayed will be all sent out late this week till the begining of next week
• 0803RLx4 & 0803RLx6 will be fixed next week but around thursday or friday
• 1003RLx5 is in assembling process and will be sent out this weekend or at beginning of next week.
• the rest 3RLx5 series cartridges, bar needles so as well 1403RLx3x4x5x6 still need to wait a bit, and again sorry for the delay

 

Update 8th Oct Inkclaw

Firstly, sorry for all the late reply to all the emails and DMs of all the social platforme, due to the (1st-7th) Oct China national day holiday and under lockdown of Covid-Delta situation. And we have just received the newest announcement from government,  the lockdown will be full closed next week, which means, Inkclaw will be proper functioning from next week, all the remaining orders of challenger, big magnums cartridges, x5 x6 cartridges will be sent out one by one from next week, if you have further concerns, or want to have the refund instead, please contact [email protected]. and again appology for all the inconvinience.

Update-26th Sep Inkclaw

Respect
Inkclaw