FAQ

General Questions

Who can place orders in the Inkclaw shop?

The Inkclaw shop is a worldwide tattoo supply store, so we do ship worldwide.

Which payment methods can I choose from?

At the moment you can use one of the following payment methods: Credit Card (Visa, Mastercard, and American Express), PayPal.

What happened if I receive a defective package?

Send a picture of the package to service@inkclaw.com for further assistance.

How long takes for my order to ship?

Currently, Inkclaw is still under the effects of covid, some of the products and orders are delayed, which shows at the important announcement, mainly big magnums and some special needle groups, but the rest still can be shipped within 3-5 business days. if there are special situations, we will send you an email. Moreover, we are not working during weekends.

What is my order status? How to track my order?

After you placed your order, you will receive a confirmation email, and then after your order shipped, you will receive another email with the relevant track and trace number. If you have lost the email or filled in the wrong email address please contact service@inkclaw.com or click here to find out more

What happens if I filled in the wrong email address, shipping information, etc?

Please fill in the correct information with your order, because a wrong or miss-spelled email address will lead to missing information on your order. Inkclaw will not be able to contact you. Wrong shipping address will lead to a failed delivery of your package, especially when it is related to the country, postcode as well as apt, or house number, please double check your shipping information while you filled in. If you found something wrong please contact service@inkclaw.com as soon as possible, once the order has been sent out, all the costs will be on the customer's duty.

I am living in XXX country, how long does the shipment take?

For order value under USD $299, the order will be sent by paid standard shipping, for further detail and more info click shipping policy here.

For an order value over USD $299, I will send with free expressed shipping inc FedEx, DHL, or USPS, but Russia, Brazil, and some countries are not on this list.

Why am I not receiving e-mails regarding the order status from Inkclaw?

The e-mails sent by us may have landed in your spam folder. This might be the result of your personal settings of your mailbox. In this case, please accept messages from us in your mailbox or save our e-mail address in your contacts.

Besides email, where I can get in contact with Inkclaw?

Instagram: https://www.instagram.com/inkclaw_official/

Facebook: https://www.facebook.com/inkclawtattoosupply

Linktr.ee/inkclaw

Questions About Products

How long does Inkclaw provide a warranty for Inkclaw products? What does the warranty include?

Most of our products come with a warranty of 12 months, starting from the purchase date of your product. Disposable items, needles, and cartridges are not on the list.

Where are the Inkclaw products produced? And where does it ship from?

All the Inkclaw products are designed and manufactured in China, Some of the components are imported from the EU, the US, as well as Korea, etc. China has become "the word manufactory center" since the 90s, and China's quality has been widely accepted and known around the world, not only in raw material processing but also in high technology and precision instrument manufacturing. And all your orders are currently direct shipping from China, later on, Inkclaw will have some local distributors and oversea warehouses.

How is Inkclaw different from others?

"Creation" is one of the most important core values of Inkclaw, and the other most important thing that Inkclaw has always in mind will be "listening to customer needs, advice, and feedback". Start from Phoenix 1.0 tattoo battery grip, which has been re-modified to 1.5 and 2.0 versions. And big mag, big round shader tattoo cartridges. Inkclaw aims to help tattooers to improve their working efficiency, so as create more possible styles of working.

Does Inkclaw tattoo cartridges and needles safe to use?

Yes, all of the Inkclaw tattoo cartridges and needles are E.O Gas sterilized and individually packaged.

What is EO gas sterilization?

Ethylene oxide sterilizers are used to sterilize heat- and moisture-sensitive devices that would be damaged by pure steam or liquid chemical sterilization, including most plastic or rubber products.

How to sterilize the Inkclaw Phoenix tattoo battery grip?

The middle tube and bottom cap of the Phoenix 1.5 and 2.0 version can be taken off and put into the autoclave. But the body part can only be cleaned with chemical wipes.