Shipping policy
Everything you need to know about order processing, international shipping, delivery times, and package tracking at INKCLAW.
At INKCLAW, we aim to provide a reliable and transparent shipping experience for every customer.
To help ensure your order arrives at the correct destination without unnecessary delays, please review your shipping details carefully before completing your purchase.
This policy explains how we process and ship orders, estimated delivery times by region, package tracking, customs duties, and important delivery responsibilities.
1. Shipping Address & Order Information
Verify Your Shipping Details Before Checkout
Please ensure that all shipping information is complete and accurate before placing your order, including your full name, street address, apartment or unit number, city, state or province, postal code, country, phone number, and email address.
Customers are responsible for providing accurate shipping information at checkout.
INKCLAW cannot provide refunds for delivery issues resulting from incorrect or incomplete shipping information submitted by the customer.
Once an order has been placed, changes to the delivery address may not be possible.
Need to Correct Your Shipping Address?
If you discover an error after placing your order, please contact our Customer Care team as soon as possible.
Email: service@inkclaw.com
Address Correction Window: Within 2 hours of placing your order.
We will do our best to assist with address corrections requested within this period. However, once the correction window has passed, we cannot guarantee that any changes can be made.
To avoid delivery problems, we strongly recommend reviewing all checkout information before confirming your purchase.
Delivered, Lost, or Stolen Packages
INKCLAW is responsible for arranging shipment to the delivery address provided during checkout.
Once the shipping carrier confirms that a package has been successfully delivered to the specified address, responsibility for the package's security transfers to the recipient.
INKCLAW cannot accept liability for packages that are lost or stolen after confirmed delivery.
We recommend selecting a secure delivery address where someone can safely receive your package.
2. Order Processing & Fulfillment
Standard Order Processing Time
Most INKCLAW orders are processed within 3–5 business days after the order is placed.
Business days exclude weekends and public holidays.
Please note that processing time refers to the period required to prepare and dispatch your order. It does not include the estimated shipping transit time.
Products With Different Processing Times
Certain products may require additional preparation or production time, including:
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High-demand products
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Made-to-order products
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Pre-order products
These items are not covered by our standard 3–5 business-day processing schedule and may follow a separate fulfillment timeline.
Orders Containing Multiple Items
If your order contains multiple products with different availability dates, we may ship the available items separately rather than hold the entire order.
As a result, your purchase may arrive in multiple packages on different dates.
There are no additional shipping charges for split shipments arranged by INKCLAW.
Each shipment will receive its own tracking notification by email once dispatched.
Order Cancellations Due to Availability
In rare circumstances, we may need to cancel an order because a product is unavailable.
If this occurs, our Customer Care team will contact you directly.
Refunds for canceled orders are generally processed within 5–7 business days, allowing for the settlement procedures required by our payment gateway.
3. Estimated Shipping & Delivery Times
INKCLAW provides international shipping to customers across multiple regions.
The delivery estimates below represent the expected shipping transit time after an order has been processed and dispatched.
| Destination | Estimated Delivery Time |
|---|---|
| United States & Canada | 10–20 business days |
| Oceania & Asia | 10–20 business days |
| United Kingdom & Europe | 10–30 business days |
| Africa & South America | 20–40 business days |
Important: These are estimated delivery windows, not guaranteed arrival dates.
Shipping times may vary depending on the destination country, local postal services, customs clearance, and other circumstances beyond our control.
Holidays & Peak Shipping Periods
Estimated delivery times exclude weekends and public holidays, including but not limited to:
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Christmas
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New Year's Day
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Chinese New Year
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China's National Day holidays
International shipping may experience additional delays during peak shopping seasons and major public holidays due to increased demand and reduced local postal capacity.
Extended Delivery Delays
Although most orders are expected to arrive within the regional delivery estimates listed above, unexpected disruptions may occasionally result in longer transit times.
In rare circumstances, international deliveries may take up to 40 business days.
We appreciate your understanding when delays arise from factors outside our direct control.
4. Order Tracking & Shipping Notifications
How to Track Your INKCLAW Order
Once your order has been fulfilled and dispatched, our system will automatically send a shipping confirmation email containing your tracking information.
This notification will be sent to the email address entered during checkout.
Please verify that your email address is correct. If you cannot find your tracking notification, we recommend checking your spam or junk folder.
You can track your shipment through the following international tracking platforms:
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17TRACK: https://www.17track.net/
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AfterShip: https://www.aftership.com/
Enter your tracking number to view the latest available shipment updates.
Understanding International Tracking Numbers
For some international shipments, tracking information may be divided into two stages:
Stage 1 — International Transportation
The initial tracking information covers the shipment's journey from our warehouse to your destination country.
Stage 2 — Local Delivery
Once your package reaches the destination country, a local delivery carrier may provide an additional tracking number or local tracking reference.
This information can be used to follow the final stage of delivery through the local carrier's tracking website.
For example, if your tracking reference appears as UG313XXX57YUP, the local delivery portion or corresponding local tracking reference may be used to check the shipment's progress with the final-mile carrier.
Please note that tracking formats and local carrier arrangements can vary depending on the shipping route and destination.
5. Local Shipping Carriers & Tracking Information
International orders may be transferred to local postal services or delivery companies for final-mile delivery.
The following directory includes commonly used carriers and their tracking websites.
If your country or carrier is not listed, please contact service@inkclaw.com with your order number for assistance.
| Country / Region | Local Carrier | Tracking Website | Customer Service |
|---|---|---|---|
| Australia | Australia Post | Track Package | +61 3 8847 9045 |
| Austria | DPD | Track Package | 085-0022222 |
| Belgium | bpost | Track Package | 22785126 |
| Brazil | PostNord Sweden | Track Package | +46 771 33 33 10 |
| Brazil | Correios | Track Package | +55 3003-0100 |
| Canada | Canada Post | Track Package | 1-866-607-6301 / 416-979-3033 |
| Costa Rica | Correos de Costa Rica | Track Package | — |
| Czech Republic | DPD Germany | Track Package | — |
| Denmark | PostNL International Mail | Track Package | — |
| France | Colis Privé | Track Package | 0 806 000 250 |
| Germany | DHL Paket | Track Package | +49 (0) 228 902 435-11 / +49 (0) 228 902 435-13 |
| Greece | ELTA | Track Package | (+30) 8001182000 |
| Iceland | Pósturinn | Track Package | 5801000 |
| Ireland | Fastway Ireland | Track Package | +353 1 4242 900 |
| Israel | Israel Post | Track Package | 171 |
| Italy | Poste Italiane | Track Package | 803.160 |
| Japan | Sagawa Express | Track Package | 050-3032-9151 |
| Japan | FedEx | Track Package | 0120.003200 / 043.298.1919 / +81.43.298.1919 |
| Japan | Japan Post | Track Package | 0120-5931-55 |
| South Korea | Korea Post | Track Package | (+82) 1588 1300 |
| Malta | MaltaPost | Track Package | (+356) 212 244 21 |
| Mexico | Correos de México | Track Package | +52 01 800 701 7000 |
| Netherlands | Luxembourg Post | Track Package | 8002 8004 / +352 2424 8004 |
| Netherlands | PostNL International Mail | Track Package | — |
| New Zealand | New Zealand Post | Track Package | 0800 501 501 / +64 9 977 0102 |
| Norway | Posten Norway | Track Package | 22 03 00 00 |
| Peru | Serpost | — | — |
Please note: The carriers listed above are provided as a general reference. The final delivery provider may vary depending on the destination and shipping arrangement.
For the most accurate tracking information, refer to the shipping confirmation email or the tracking platform associated with your order.
6. Customs Duties, Import Taxes & International Fees
International Customs & Import Charges
International shipments may be subject to import duties, customs clearance fees, or other taxes imposed by the destination country's customs authorities.
These charges vary by country and are determined by local customs regulations.
Unless otherwise stated, any applicable import duties, taxes, or customs-related fees are the responsibility of the customer as the importer.
INKCLAW does not determine or collect these additional destination-specific charges on behalf of local customs authorities and cannot pay them on the customer's behalf.
We recommend checking your local customs regulations before placing an international order to better understand any additional charges that may apply.
7. Shipping Delays & Delivery Assistance
We make every effort to process orders efficiently and provide accurate shipping estimates.
However, delivery times may occasionally be affected by:
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Product availability or fulfillment requirements
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International transportation disruptions
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Customs inspections or clearance delays
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Local postal or carrier operations
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Public holidays and peak shipping periods
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Other unforeseen circumstances outside our direct control
In exceptional cases, delivery may take up to 40 business days.
If you experience difficulty locating your shipment, identifying your local carrier, or understanding your tracking information, our Customer Care team is available to assist.
Customer Care Email: service@inkclaw.com
Please include your order number and relevant tracking information so we can assist you more efficiently.
Thank you for choosing INKCLAW. We appreciate your trust and look forward to getting your order to you safely.