NKCLAW Warranty & Repair Service
INKCLAW provides limited warranty coverage for eligible professional tattoo equipment against defects in materials and workmanship under normal and intended use.
Warranty coverage begins on the original date of purchase and varies by product type and component.
Warranty Coverage
Non-Battery-Powered Tattoo Machines & Tattoo Pens
12-Month Limited Warranty
INKCLAW tattoo machines and tattoo pens without an integrated battery or wireless power system are covered for 12 months from the original date of purchase.
Coverage applies to eligible manufacturing defects affecting the motor, mechanical components, and workmanship.
Battery-Powered & Wireless Tattoo Machines
Battery-powered and wireless tattoo machines contain components with different warranty periods.
Motor: 12-month limited warranty
Battery & Wireless Power System: 6-month limited warranty
The 6-month coverage applies to eligible manufacturing defects affecting the integrated battery, charging system, wireless power system, and related electronic components.
Wireless Tattoo Battery Grip
INKCLAW wireless tattoo battery grip products are covered by a 6-month limited warranty from the original date of purchase.
Coverage applies to eligible manufacturing defects affecting the battery, charging system, power-delivery system, control electronics, and related wireless components.
Wireless Power Supplies & Power Tubes
INKCLAW wireless tattoo power supplies, wireless tattoo power tubes, and similar battery-powered power accessories are covered for 6 months.
If an eligible device contains a motor, the motor is covered for 12 months.
Products Not Covered by Warranty
The following products are not covered by the equipment warranty:
- Tattoo needle cartridges
- Traditional tattoo grips
- Consumable or wear-related components
Normal battery aging is not considered a manufacturing defect. This includes the gradual reduction of battery capacity, runtime, or charging performance resulting from normal use and battery life cycles.
Warranty Exclusions
The INKCLAW limited warranty applies only to eligible manufacturing defects arising during normal and intended use.
Warranty coverage does not apply to damage caused by:
- Dropping, impact, or excessive physical force
- Water or liquid exposure beyond intended operating conditions
- Over-lubrication or improper maintenance
- Unauthorized disassembly, modification, or repair
- Motor or internal electronic tampering
- Unauthorized replacement parts or components
- Improper installation, operation, storage, or transportation
Normal cosmetic wear, scratches, finish wear, and other appearance changes caused by regular use are not considered manufacturing defects.
How to Request Warranty or Repair Service
Please contact INKCLAW Customer Support before sending any product for warranty inspection, repair, return, or replacement.
Please provide:
- Order number or proof of purchase
- Product name and model
- Serial number, if applicable
- A clear description of the issue
- Photos or video showing the problem, where applicable
Our support team may provide troubleshooting before determining whether the product needs to be returned.
Depending on the assessment, service may include inspection, repair, replacement of defective components, or product replacement where appropriate.
Customer Support
Email:
service@inkclaw.com
WhatsApp:
+86 185 5910 7107
Messages only · No voice calls
Support Hours:
Monday–Friday · 12:00 PM–12:00 AM (UTC+8)
INKCLAW CN Warehouse & Repair Center
Jiecheng Innovation R&D Park
No. 36 Zhaishan Road
Minhou High-tech Zone
Fuzhou City, Fujian
China
Important Shipping Notice
Do not ship any product to the address above without prior confirmation from INKCLAW Customer Support.
All warranty, repair, return, replacement, or inspection requests must be confirmed before shipment.
INKCLAW Customer Support will confirm the correct receiving address, receiving period, recipient information, and any required shipping instructions for each service request.
Products sent without prior authorization, outside the confirmed receiving period, or with incorrect receiving information are not guaranteed to be accepted, received, identified, or processed by INKCLAW.
Once your return or repair has been approved, please package the product securely and use a trackable shipping method whenever possible.
Proof of Purchase & Warranty Period
Valid proof of purchase may be required for warranty service.
For products purchased through an authorized INKCLAW distributor or reseller, additional purchase verification may be required.
The warranty begins on the original date of purchase. Repair or replacement does not automatically restart or extend the original warranty period unless otherwise confirmed by INKCLAW or required by applicable law.
This limited warranty does not affect mandatory consumer rights that cannot be excluded or limited under applicable local law.